Referencia de subagente de asistencia de GestiĆ³n de quejas
Un subagente define el intervalo de funciones de un agente para un trabajo concreto que se va a realizar. Los subagentes ayudan a los agentes a identificar los tipos de solicitudes de usuario, determinar el Ɣmbito de las solicitudes, tomar decisiones y realizar acciones.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Professional, Enterprise y Unlimited con la licencia complementaria Agentforce for Financial Services o incluida en Agentforce 1 Financial Services Edition. Requiere que cada usuario tenga el complemento Agentforce for Financial Services para acceder a la acciĆ³n.
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