Tema de agente: Solicitud de gestiĆ³n de bloqueo de tarjeta
Bloquea temporalmente (congela) o desbloquea (reactiva) una tarjeta. Este tema recupera tarjetas de clientes, valida su estado actual para garantizar la aptitud, captura el motivo del bloqueo y crea un caso para procesar la solicitud. Sin embargo, este tema de agente no gestiona bloqueos permanentes o sustituciones de tarjetas perdidas o robadas.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Professional Edition, Enterprise Edition y Unlimited Edition
Permisos de usuario necesarios
Para configurar el tema de agente de solicitud de gestiĆ³n de bloqueo de tarjeta:
ExtensiĆ³n de Financial Services Cloud O Servicio FSC
Y
Conjunto de permisos EstƔndar de Salesforce Foundations
Y
Industry Service Excellence
Y
Administrador de OmniStudio
Para utilizar el tema de agente de solicitud de gestiĆ³n de bloqueo de tarjeta:
ExtensiĆ³n de Financial Services Cloud O Servicio FSC
Y
Conjunto de permisos EstƔndar de Salesforce Foundations
Ejemplos de expresiones que desencadenan este tema
"Inmovilizar mi tarjeta"
āVuelva a activar mi tarjetaā
ĀæResolviĆ³ este artĆculo su problema?
Ā”HĆ”ganos saber cĆ³mo podemos mejorar!
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