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客服人员主题:卡锁管理请求
临时锁定(冻结)或解锁(重新激活)卡片。本主题检索客户卡,验证其当前状态以确保资格,捕获锁定的原因,并创建个案来处理请求。但此客服人员主题不会处理永久块或丢失或被盗卡的替换。

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临时锁定(冻结)或解锁(重新激活)卡片。本主题检索客户卡,验证其当前状态以确保资格,捕获锁定的原因,并创建个案来处理请求。但此客服人员主题不会处理永久块或丢失或被盗卡的替换。
| 适用于:Lightning Experience |
| 适用于:Professional、Enterprise 和 Unlimited Edition |
| 所需用户权限 | |
|---|---|
| 配置卡锁管理请求客服人员主题: | Financial Services Cloud 扩展或 FSC 服务 和 Salesforce Foundations 标准权限集 和 Industry Service Excellence 和 Omnistudio 管理员 |
| 要使用卡锁管理请求客服人员主题: | Financial Services Cloud 扩展或 FSC 服务 和 Salesforce Foundations 标准权限集 和 Industry Service Excellence 和 Omnistudio 用户 |
| 要使用 Agentforce: | Agentforce 服务代理用户 |

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