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客服人员主题:报告信用卡或借记卡请求
将信用卡或借记卡报告为丢失、被盗、损毁或被 ATM 获取。本主题检索客户卡详细信息,并创建永久阻止卡片的个案,以防止未经授权的使用。处理永久关闭,而不是临时锁定。

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将信用卡或借记卡报告为丢失、被盗、损毁或被 ATM 获取。本主题检索客户卡详细信息,并创建永久阻止卡片的个案,以防止未经授权的使用。处理永久关闭,而不是临时锁定。
| 适用于:Lightning Experience |
| 适用于:Professional、Enterprise 和 Unlimited Edition |
| 所需用户权限 | |
|---|---|
| 配置财务客户交易请求客服人员主题: | Financial Services Cloud 扩展或 FSC 服务 和 Salesforce Foundations 标准权限集 和 Omnistudio 管理员 |
| 要使用财务客户交易请求客服人员主题: | Financial Services Cloud 扩展或 FSC 服务 和 Salesforce Foundations 标准权限集 和 Omnistudio 用户 |
| 要使用 Agentforce: | Agentforce 服务代理用户 |

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