Automatize tarefas de rotina de investigação e resolução de reclamação para manipuladores de reclamação usando IA conversacional. Use o modelo Assistência de gerenciamento de reclamação para criar um agente de funcionários do Agentforce que tome uma ação rápida em registros de reclamação.
| Disponível em: Lightning Experience |
| Disponível em: Edições Professional, Enterprise e Unlimited com a licença de complemento Agentforce para Financial Services ou incluídas na Agentforce 1 Financial Services Edition. Exige que cada usuário tenha o complemento Agentforce para Serviços financeiros para acessar a ação. |
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