Cree un caso para preguntas, comentarios y otros temas relacionados con las cuentas financieras. Después, puede realizar un seguimiento del caso en la página de perfil de cliente o de cuenta financiera.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Professional Edition, Enterprise Edition y Unlimited Edition
Desde un perfil del cliente, haga clic en Cuentas financieras.
Junto al nombre de la cuenta financiera, en el menú desplegable, seleccione Nuevo caso.
Introduzca la información acerca del caso.
Guarde sus cambios.
El caso se asociará a la cuenta financiera del cliente.
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