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交互和 Einstein 活动捕获
了解在 Einstein 活动捕获配置中启用交互时会发生什么。
- 交互如何与 Einstein 活动捕获同步
Einstein 活动捕获将您的 Microsoft 或 Google 事件与相关的 Salesforce 交互和交互参与者相匹配。了解同步哪些交互及其频率。 - 交互同步的字段映射
在使用 Einstein 活动捕获同步交互时,连接的 Microsoft 或 Google 帐户中的字段会映射到 Salesforce 交互中的字段。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
了解在 Einstein 活动捕获配置中启用交互时会发生什么。

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