Verwenden Sie das Engagement-Datenmodell, um Details zu einer Interaktion zwischen einem Kunden und einem Serviceagenten zu speichern.
Erforderliche Editionen
Verfügbarkeit: Lightning Experience in der Enterprise, Professional und Unlimited Edition mit aktivierter Financial Services Cloud-Lizenz.
Informationen zum Engagement-Datenmodell und den Engagement Connect-REST-APIs finden Sie unter Engagement.
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