Utilizzare il modello di dati di coinvolgimento per memorizzare i dettagli di un coinvolgimento tra un cliente e un agente dell'assistenza.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience nelle versioni Enterprise Edition, Professional Edition e Unlimited Edition in cui è abilitata la licenza Financial Services Cloud.
Per informazioni sul modello di dati Coinvolgimento e sulle API REST di Engagement Connect, vedere Coinvolgimento.
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