Use o modelo de dados de engajamento para armazenar detalhes sobre um engajamento entre um cliente e um agente de serviço.
Edições obrigatórias
Disponível em: Lightning Experience nas edições Enterprise, Professional e Unlimited em que a licença do Financial Services Cloud está habilitada.
Para saber mais sobre o modelo de dados Engagement e as APIs REST do Engagement Connect, consulte Engagement.
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