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Turn On Dynamic Referral Creation Form

Turn On Dynamic Referral Creation Form

Turn on the Dynamic Referral Creation Form setting to replace the New Referral default action behavior with a guided, dynamic intake form experience.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions
User Permissions Needed
Turn on Dynamic Referral Creation Form: Referral Management Admin

Before you begin, make sure that at least one referral intake configuration is active before enabling this preference.

By default, when a user clicks New Referral on a record page, the standard Salesforce referral record creation form is rendered. When you turn on the Dynamic Referral Creation Form setting, this default behavior is overridden and the system dynamically renders the intake form based on your active referral intake configuration, presenting users with a structured, multi-step guided experience instead.

  1. From Setup, in the Quick Find box, find and select Intelligent Referral Management.
  2. Click Referral Intake Configurations.
  3. Turn on Dynamic Referral Creation Form.
 
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