Agregar el componente Detalles de caso para mostrar datos del proceso de servicio de reversiĆ³n de comisiones
Para mostrar a sus agentes todos los atributos de datos asociados con una solicitud de proceso de servicio para un caso, agregue el componente Lightning Detalles de caso a la pƔgina de registro de caso.
Ediciones necesarias
Permisos de usuario necesarios
Para configurar el proceso de servicio ReversiĆ³n de comisiĆ³n:
Proceso de servicio de Industries, Industry Service Excellence y OmniStudio
Objetos Solicitud de CatƔlogo de servicio y caso Leer, Crear, Modificar, Eliminar, Ver todos los registros
Y
ExtensiĆ³n de Financial Services Cloud
O
Fundamento de Financial Services Cloud
O
EstƔndar de Financial Services Cloud
Para utilizar el proceso de servicio ReversiĆ³n de comisiĆ³n:
Proceso de servicio de Industries, Industry Service Excellence y OmniStudio
Objetos Caso y Elementos de solicitud de CatƔlogo de servicio: Leer, crear, modificar, eliminar
A continuaciĆ³n, cree un proceso de reversiĆ³n de comisiĆ³n.
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