Legge til Saksdetaljer-komponenten for å vise data om gjeldstjenesteprosess
Hvis du vil vise agentene alle dataattributtene som er knyttet til en tjenesteprosessforespørsel for en sak, legger du til komponenten Saksdetaljer Lightning på sakspostsiden.
Nødvendige utgaver
Nødvendige brukertillatelser
For å konfigurere Tjenesteprosess for tilbakestilling av godtgjørelse:
Bransjeserviceprosess, Industry Service Excellence og OmniStudio
Sak- og tjenestekatalogforespørselsobjekter Lese, Opprette, Redigere, Slette, Vise alle poster
OG
Financial Services Cloud-utvidelse
ELLER
Financial Services Cloud Basic
ELLER
Financial Services Cloud-standard
For å bruke Tjenesteprosess for tilbakestilling av godtgjørelse:
Bransjeserviceprosess, Industry Service Excellence og OmniStudio
Sak- og Tjenestekatalogforespørselselementer-objektene: Lese, Opprette, Redigere, Slette
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