Service Process Studio hjælper dig med at designe kundeserviceprocesser hurtigt og effektivt. Serviceagenter kan starte disse serviceprocesser og komme i gang med kundeservicehandlingerne.
EditionsHeading
Tilgængelig i: Lightning Experience
Tilgængelig i: Professional, Enterprise og Unlimited Edition, hvor Financial Services Cloud er aktiveret
Brug Service Process Studio til at oprette en definition på en serviceproces for at konfigurere og organisere flere handlinger eller opgaver, der er påkrævet for at designe anmodningsindtastningen og fuldføre anmodningen. En serviceprocesdefinition består af dataattributter, anmodningsformular, forretningslogik, fuldførelsesforløb og integrationsdefinitionsdetaljer.
Når du har aktiveret en serviceprocesdefinition, kan du tilknytte en Handlingsstarter-implementering for denne serviceproces, og serviceagenter kan starte denne proces fra en registreringsdetaljeside.
Se denne video for at få at vide, hvordan du strømliner kundeservicehandlinger med Service Process Studio.
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