Manage Administrator Accounts in Government Cloud

Configure Administrator Account Permissions

To view and modify the permissions assigned to an admin account:

1. From Setup, in the Quick Find box, type Users, then select Users.
2. Locate the admin you want to modify.
3. Click the admin's name to open their user detail page.
4. Click Edit, then change their Profile or Permission Sets to adjust privileges.
5. Save your work.

Define Delegate Administrators

To grant limited administrative permissions to users who are not full admins:

1. From Setup, in the Quick Find box, type Delegated Administration, then select Delegated Administration and click New.
2. Select or create a delegated group.
3. To allow group users to log in as users in the role hierarchy they administer, select Enable Group for Login Access.
4. Save your work.
5. For each related list, click Add to define the delegated group details.

Deactivate Administrator Accounts

You can deactivate users, but not delete them. Users can own records, belong to groups, and serve on teams. Deactivating a user affects all associated records and processes. After an admin leaves the organization, deactivate their account immediately to remove access.

1. From Setup, in the Quick Find box, type Users, then select Users.
2. Locate the admin you want to deactivate.
3. Click Edit next to their name.
4. Uncheck the Active checkbox.
5. Save your work.

Note Deactivated users remain in the system as inactive records. This preserves records, groups, and teams associated with the user.

Freeze Accounts

Use this procedure when you cannot immediately deactivate an account—for example, when the user is referenced in a custom hierarchy field. Freezing blocks login access without fully deactivating the account.

1. From Setup, in the Quick Find box, type Users, then select Users.
2. Click the username of the account you want to freeze.
3. Click Freeze to block login access, or Unfreeze to restore access.

Note Freezing is a temporary measure. Complete the deactivation process as soon as the blocking dependency is resolved.