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Mitigate Information Spillage
Protect the integrity of your Salesforce Government Cloud org’s data by mitigating any issues caused by information spillage.
Required Editions
| Available in: Enterprise and Unlimited Editions |
| User PermissionS Needed | |
|---|---|
| To empty the recycle bin | Modify All Data |
| To generate, destroy, export, import, upload, and configure tenant secrets and customer-supplied key material | Manage Encryption Keys |
Note Administrators and users with Modify All Data permissions can determine if
access to certain fields should be restricted while the information spillage
cleanup is underway.
A timely response to customer data information spillage is critical to reduce the impact of the spillage. Customers must first delete any data exposed by the spillage, and then take the steps to permanently delete that data from Salesforce.
Note Salesforce isn't able to assess, determine, or confirm the types of data that customers
authorize for storage. Salesforce can’t provide direct data management
support.
After an information spillage is identified, it’s your responsibility to delete all data related to the information spillage from your org.
- Delete exposed data through the interface or API.
- Open your recycle bin.
- Select the items you want to permanently delete from the recycle bin. Click delete.
- To permanently delete all items in the org recycle bin, click empty org recycle bin.
- Request a physical delete of the data. Create a support case.
Note Customers using Shield Platform Encryption to encrypt the relevant data can choose to perform
a cryptographic erase by destroying their encryption key material, which renders the
data inaccessible and unusable. Caution must be taken with this approach to minimize
data loss.
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