使用生成式 AI 的功能创建自主的提供商匹配客服人员，该客服人员智能地参与并回答患者和成员的常见问题。提供商匹配帮助用户根据提供商位置、专业和性别等首选项在设施中查找护理提供商。
所需的 Edition
适用于：Lightning Experience
适用于：带 Health Cloud 的 Enterprise 和 Unlimited Edition
打开组织中 AI 客服人员所需的生成式 AI 功能。然后，根据患者和成员服务模板，选择提供商匹配子代理，以在代理中包含查找提供商和查找提供商信息操作。您还必须将 AI 自治客服人员的提供商匹配访问权限 (ASA) 权限集分配给在设置期间创建的 Einstein 客服人员用户。最后，将激活的客服人员与您的患者入口网站集成。
您也可以将提供商匹配子客服人员和操作添加到 Agentforce 员工客服人员。任何想要使用它的内部用户必须拥有 AI 辅助客服人员的提供商匹配访问权限 (AEA) 权限集。
将患者服务客服人员与数字渠道集成 完成步骤，使提供商匹配 AI 客服人员能够在 Experience Cloud 站点上与经过身份验证的用户和来宾用户进行对话。
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