Giver kontaktcenterrepræsentanter patientdata i realtid fra eksterne EMR-systemer ved at bruge US Core Data Set (USCDI) FHIR-API'er under patientinteraktioner. Disse data inkluderer demografiske, kliniske og administrative oplysninger, f.eks. medicinsk historik, behandlingsplaner og aktuel helbredstilstand.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce for Health Cloud-tilføjelsesprogramlicensen
*Denne handling eksekverer en eller flere meddelelsesskabeloner.
Eksempler på erklæringer, der udløser dette emne
"Kan du kontrollere i EMR, om patienten ved navn Sarah Wilson, DOB 02/14/1985, har nogen laboratorieresultater?"
"Hvad er forsikringsdækningen for patienten med MRN 445566 i henhold til EMR?"
"Er der et udløbssammendrag for patienten med MRN 334455 i EMR?"
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