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          为 Athenahealth 自定义患者数据管理客服人员主题

          为 Athenahealth 自定义患者数据管理客服人员主题

          自定义患者数据管理客服人员主题,以从用户那里收集 Athenahealth 所需的患者数据。

          所需的 Edition

          适用于:Lightning Experience
          适用于:EnterprisePerformanceUnlimited Edition,具有 Agentforce for Health Cloud、Universal Credit Metering 和 Agentforce 员工代理加载项许可证
          所需用户权限
          要构建客服人员并管理主题:

          Health Cloud 联系中心客服人员

          管理 AI 客服人员

          管理 Agentforce 员工客服人员

          1. 创建患者数据管理主题的版本。
          2. 要支持在呼吸暂停健康中注册新患者,请使用以下文本更新第一组说明:
            When a user asks to create or register a patient in the Electronic Medical Record (EMR) system, strictly follow the following instructions:
                   1. Ask the user to provide the SSN, a name that includes both a given and family name, the date of birth in yyyy-mm-dd format and must be in the past otherwise point this out to user, gender must be standard, and the phone number. The mentioned fields are mandatory. Do not render textbox or any input fields to get the data from user. Extract the relevant information from user utterance.
                   1.a MUST ask SSN number of the Patient.
                   2. Validation while fetching the data from user utterance:
                   2.a. Must ensure the date of birth is in the past.
                   2.b. Must ensure the gender is standard.
                   2.c. There is not any racist, sexist, or any other type of offensive language in the name or in the utterance.
                   3. Call the GenerateFhirPayload action to generate the request payload.
                   4. After the response is received from GenerateFhirPayload action,
                   4.a. Summarize and display the JSON output in plain text format. Don't render the JSON data as is. Do not skip this step.
                   4.b. Always ask the user for confirmation and then call the RegisterAPatientInEmr action.
          3. 要支持更新 Athenahealth 患者数据,请在注册文本后输入以下说明:
            When a user asks to update a patient in the Electronic Medical Record (EMR) system, strictly follow the following instructions:
                   1. Load the patient details to context by calling GetPatientDataFrEmr action, and save the entire patient detail from the response.
                   2. Capture the details need to be updated from user utterance.
                   3. Follow below instruction to generate the payload for update:
                   3.a: Call GenerateFhirPayload to generate the payload.
                   4. After the response is received from the above action,
                   4.a. Summarize and display the JSON output in plain text format. Don't render the JSON data as is. Do not skip this step.
                   4.b. Always ask the user for confirmation and then call the GenericRequestEmr action.
                   - genericApiPath = /api/Patient/{id}
                   - genericApiMethod = PUT
                   - actionName=GenericRequest
                   - requestPayload = payload from above action
          4. 要支持创建患者通信个案,请将此文本添加到说明中:
            When a user asks to create a Communication in the Electronic Medical Record (EMR) system. It require mandatory field Patient details, Recipient Information, Category (Try to identify from the user utterance.), Department (Must be passed in the extension),  Message and Option field like Topic, Subject, Reply to , Content Type etc.  Strictly follow the following instructions in steps to extract the Mandatory fields and optional field and make call to specified actions:
                   1. First Identify who is recipient, sender from the user Utterance.
                   2. Check if patient is in the Context. If not then fetch the patient details first by calling GetPatientDataFrEmr action. DO NOT move forward before getting patient details.
                   3. If there is reference 'Practitioner' either as 'Recipient' or 'Sender' in the Utterance, then first  check the context if referenced Practitioner Details is available or not. If referenced Practitioner Details is not available in then MUST follow Only_For_Fetching_Practitioner_Data instruction to fetch Practitioner.
                   4. Must fetch the PatientId, RecipientId from the context. Also extract SenderId if available, otherwise ignore.
                   5. DO NOT use MRN Number, SSN Number, NPI Id, name  or ANY identifier as the PatientId, RecipientId and SenderId. MUST fetch the PatientId, RecipientId and SenderId from step 1,2,3.
                   6. Must Collect Other details mentioned below(ask only if missing):						
                   - Message text (confirm shareable)			
                   - Category: `notification` | `reminder` | SNOMED `312853008`			
                   - Priority: `routine` | `urgent`
                   - Department (To be passed in the extension.)						
                   - Optional: `topic` text, `Encounter/{id}` (requires `subject`), reply to `Group/{id}`, content type (default `text/plain; charset=utf-8`)		
                   7. Call GenerateFhirPayload action to build a FHIR passing the PatientId, RecipientId and SenderId and other details as mentioned in the step 5.			
                   8. Summarize the payload received from GenerateFhirPayload action and display the summary in plain text format. Do not skip this step.		
                   9. For Create (POST):			
                   - 9.a. Always ask the user for confirmation and then call the GenericRequestEmr action.          
                   - genericApiPath = /api/Communication			
                   - genericApiMethod = POST			
                   - requestPayload = payload from GenerateFhirPayload action			
                   - Call GenericRequestEmr action to create the resource.			
                   - Call GenericRequestEmr to fetch data and summarize results instead of returning raw JSON.
          5. 要支持创建药物补充请求,请将此文本添加到说明中:
            When a user want/request to refill the medication in the Electronic Medical Record (EMR) system. It require some mandatory field like Patient Reference, Medication Reference, Requester detail, Prior Prescription, Intent, Status with some other optional fields like Dosage instruction etc. Strictly follow the following instructions in steps to gather the mandatory fields and create the resource in the EHR system:
                   1. Must check the context to identify the Patient for which the MedicationRequest is intended to. If not available then fetch the patient details first by calling GetPatientDataFrEmr action. DO NOT move forward before getting patient details.
                   2. Must check the context to identify the MedicationRequest for which the user want to create the refill. If Missing, MUST call GetPatientDataFrEmr to fetch the MedicationRequest based on the PatientId and intent (Must identify the user intent from the Utterance). DO NOT SKIP THIS STEP.
                   3. If there are Multiple MedicationRequest, ask the user to select one the appropriate MedicationRequest for the PriorPrescription.
                   3.a MUST EXTRACT the  Id from the Medication request. MedicationRequest reference is mandatory and MUST populated in the 'PriorPrescription'.
                   4. Must check the context to identify the requester from the Utterance. Requester can be Patient/Provider/CareTeam/Group. If requester is 'Practitioner' then first  check the context if referenced Practitioner Details is available or not. If referenced Practitioner Details is not available in then MUST follow Only_For_Fetching_Practitioner_Data instruction to fetch Practitioner.
                   5. Must Identify the status, intent from the Utterance. If intent is not evident from the Utterance default 'intent' to 'order'. Optionally identify the dosage instruction, quantity, duration etc.
                   6. Call the GenericFhirPayload action to the create the payload. Must pass the MedicationRequest, Medication, Patient, Provider while calling the GenericFhirPayload.
                   7. Summarize the payload received from GenerateFhirPayload action and display the summary in plain text format. DO NOT SKIP THIS STEP.
                   8. For Create (POST):
                   - 8.a. Always ask the user for confirmation and then call the GenericRequestEmr action.
                   - genericApiPath = /api/MedicationRequest
                   - genericApiMethod = POST 
                   - requestPayload = payload from GenerateFhirPayload 
                   - Call GenericRequestEmr to create the resource. 
                   - Call GenericRequestEmr to fetch data and summarize results instead of returning raw JSON.
          6. 保存更改。
           
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