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危机支持中心管理中的 SMS 消息传递
危机支持中心管理中的 SMS 消息传递为喜欢与顾问沟通而不是与他们通话的客户提供了一种沟通渠道。当客户向危机中心的帮助热线号码发送短信时,全方位会将消息传递请求路由到合格的顾问。当顾问接受请求时,Omnistudio 数据映射器会创建消息传递会话记录,并打开接收流 OmniScript。

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危机支持中心管理中的 SMS 消息传递为喜欢与顾问沟通而不是与他们通话的客户提供了一种沟通渠道。当客户向危机中心的帮助热线号码发送短信时,全方位会将消息传递请求路由到合格的顾问。当顾问接受请求时,Omnistudio 数据映射器会创建消息传递会话记录,并打开接收流 OmniScript。
适用于:Lightning Experience 适用于:带 Health Cloud 或 Life Sciences Cloud 的 Enterprise 和 Unlimited Edition |
要在危机支持中心管理中设置 SMS 消息传递,请参阅准备 SMS 消息传递。

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