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危機支援中心管理中的 SMS 傳訊
「危機支援中心管理」中的 SMS 傳訊為偏好與顧問傳訊而非在通話中與其交談的客戶提供通訊管道。當用戶端傳送 SMS 至危機中心的緊急電話號碼時,Omni-Channel 會將傳訊要求路由至合格的顧問。當顧問接受要求時,Omnistudio 資料對應器會建立傳訊工作階段記錄,並開啟入院流程 OmniScript。

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「危機支援中心管理」中的 SMS 傳訊為偏好與顧問傳訊而非在通話中與其交談的客戶提供通訊管道。當用戶端傳送 SMS 至危機中心的緊急電話號碼時,Omni-Channel 會將傳訊要求路由至合格的顧問。當顧問接受要求時,Omnistudio 資料對應器會建立傳訊工作階段記錄,並開啟入院流程 OmniScript。
提供版本:Lightning Experience 提供版本:具有 Health Cloud 或 Life Sciences Cloud 的 Enterprise 和 Unlimited Edition |
若要在危機支援中心管理中設定 SMS 的傳訊,請參閱 準備 SMS 的傳訊。

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