增强 Web 聊天使客户能够在 Experience 站点中使用 Web 聊天与顾问沟通。全方位将传入消息传递请求从来宾用户路由到顾问。当顾问接受请求时，Omnistudio 数据映射器会创建消息传递会话记录，并打开接收流 OmniScript。顾问使用接收流来捕获客户的详细信息，并将客户与新的或现有的客户相关联。保存客户详细信息会自动创建个案记录。
所需的 Edition
适用于：Lightning Experience
适用于：带 Health Cloud 或 Life Sciences Cloud 的 Enterprise 和 Unlimited Edition
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