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为健康参与患者和成员自助服务创建客服人员
使用 Agentforce 服务代理模板创建患者和成员可以用来完成自助任务的代理。将特定子客服人员添加到客服人员,以帮助成员搜索网络内提供商,检查他们的健康计划福利,并访问他们的健康历史。

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您在此处:
使用 Agentforce 服务代理模板创建患者和成员可以用来完成自助任务的代理。将特定子客服人员添加到客服人员,以帮助成员搜索网络内提供商,检查他们的健康计划福利,并访问他们的健康历史。
| 适用于:Lightning Experience |
| 适用于:具有 Health Cloud 和 Agentforce for Health Cloud 加载项许可证的 Enterprise 和 Unlimited Edition。需要每个用户拥有 Agentforce for Health Cloud 加载项,才可以访问客服人员操作。 |
| 所需用户权限 | |
|---|---|
| 创建客服人员 | 管理 AI 客服人员 或 自定义应用程序 |
| 要将客服人员主题添加到客服人员: | 管理 AI 客服人员和管理 Agentforce 默认客服人员 或 自定义应用程序 |

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