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为家庭健康设置数据库
创建包含家庭医疗保健服务信息的数据库,并将库分配给客服人员。数据库是可个性化答案并提高客服人员响应准确性的可信数据源。Agentforce 使用数据库作为源,并向护理协调员提供以患者为中心的家庭医疗保健服务实时推荐。

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创建包含家庭医疗保健服务信息的数据库,并将库分配给客服人员。数据库是可个性化答案并提高客服人员响应准确性的可信数据源。Agentforce 使用数据库作为源,并向护理协调员提供以患者为中心的家庭医疗保健服务实时推荐。
| 适用于:Lightning Experience |
| 适用于:具有 Health Cloud、Home Health、Service Cloud Voice、Data Cloud 和 Agentforce for Health Cloud 加载项许可证的 Enterprise 和 Unlimited Edition。需要每个用户拥有 Agentforce for Health Cloud 加载项,才可以访问客服人员操作。 |
| 所需用户权限 | |
|---|---|
| 要添加数据库: | Data Cloud 架构师 与 管理 AI 客服人员或自定义应用程序 |
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