Service Cloud Voice bruger styrken fra Amazon Connect-telefon til at give behandlingskoordinatorer en problemfri serviceoplevelse, der interagerer med patienter. Aktiver Service Cloud Voice, og konfigurer et kontaktcenter for at gøre det muligt for behandlingskoordinatorer at modtage voiceopkald fra patienter.
EditionsHeading
Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise og Unlimited Edition med tillægslicenser til Health Cloud, Home Health, Service Cloud Voice og Agentforce til Health Cloud. Kræver, at hver bruger har tilføjelsesprogrammet Agentforce for Health Cloud for at få adgang til agenthandlingen.
Brugertilladelser påkrævet
Hvis du vil opsætte Service Cloud Voice:
Tilpas applikation
Hvis du vil have vist siden Amazon-kontaktcentre:
Tilpas applikation
OG
Administrer callcentre
Hvis du vil oprette og administrere et kontaktcenter:
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