Configurar Service Cloud Voice para AtenciĆ³n a domicilio
Service Cloud Voice aprovecha el poder de la telefonĆa de Amazon Connect para proporcionar a los coordinadores de cuidados una experiencia de servicio transparente interactuando con pacientes. Active Service Cloud Voice y configure un centro de contacto para permitir a los coordinadores de cuidados recibir llamadas de voz de pacientes.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise y Unlimited con licencias complementarias Health Cloud, Home Health, Service Cloud Voice y Agentforce for Health Cloud. Requiere que cada usuario tenga el complemento Agentforce for Health Cloud para acceder a la acciĆ³n del agente.
Permisos de usuario necesarios
Para configurar Service Cloud Voice:
Personalizar aplicaciĆ³n
Para ver la pƔgina de Centros de contacto de Amazon:
Personalizar aplicaciĆ³n
Y
Gestionar centros de llamadas
Para crear y gestionar un centro de contacto:
Administrador de centro de contacto
Antes de empezar a trabajar con la configuraciĆ³n de Service Cloud Voice, complete los requisitos previos como seleccionar su modelo de telefonĆa y activar OmniCanal. Consulte Requisitos previos de configuraciĆ³n de Service Cloud Voice.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewerās interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
