Service Cloud Voice는 Amazon Connect 전화 통신 기능을 활용하여 케어 코디네이터에게 환자와 상호 작용하는 원활한 서비스 환경을 제공합니다. Service Cloud Voice를 활성화하고 케어 코디네이터가 환자의 음성 통화를 받을 수 있도록 상담 센터를 구성합니다.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Health Cloud, 가정 건강, Service Cloud Voice 및 Health Cloud용 Agentforce 추가 기능 라이센스가 포함된 Enterprise 및 Unlimited Edition. 에이전트 작업에 액세스하려면 각 사용자에게 Health Cloud Agentforce 추가 기능이 있어야 합니다.
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