Service Cloud 语音利用 Amazon Connect 电话服务的强大功能，为护理协调员提供与患者互动的无缝服务体验。打开 Service Cloud 语音并配置联系中心，以使护理协调员能够接收患者的语音呼叫。
所需的 Edition
适用于：Lightning Experience
适用于：具有 Health Cloud、Home Health、Service Cloud Voice 和 Agentforce for Health Cloud 加载项许可证的 Enterprise 和 Unlimited Edition。需要每个用户拥有 Agentforce for Health Cloud 加载项，才可以访问客服人员操作。
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