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客服人员主题:语音通话中的患者家庭医疗保健管理
语音通话中的患者家庭医疗保健管理主题从语音通话记录中识别患者客户,并为家庭医疗保健起草患者医疗信息和医疗保健历史的全面摘要。该主题从语音通话脚本中提取家访要求,包括报价和福利信息,并根据 Salesforce Knowledge 文章提供推荐。

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语音通话中的患者家庭医疗保健管理主题从语音通话记录中识别患者客户,并为家庭医疗保健起草患者医疗信息和医疗保健历史的全面摘要。该主题从语音通话脚本中提取家访要求,包括报价和福利信息,并根据 Salesforce Knowledge 文章提供推荐。
| 适用于:Lightning Experience |
| 适用于:具有 Health Cloud、Home Health、Service Cloud Voice 和 Agentforce for Health Cloud 加载项许可证的 Enterprise 和 Unlimited Edition。需要每个用户拥有 Agentforce for Health Cloud 加载项,才可以访问客服人员操作。 |
| API 名称 | PatientHomeHlthcrMgmtVoiceCall |
| 包含的客服人员操作 |
*此操作执行一个或多个提示模板。

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