Konfigurer underagent og handlinger for medlemsdækningssupport
Hvis du vil understøtte medlemsdækningsforespørgselsprocesser, skal du gennemse, konfigurere og føje underagenter og handlinger til din betalingscenterkontaktagent.
EditionsHeading
Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med tilføjelsesprogramlicenserne Agentforce for Health Cloud og Agentforce Employee Agent
Brugertilladelser påkrævet
Hvis du vil administrere underagenter og handlinger:
Bekræft, at underagenten Medlemsdækningsassistance er aktiv.
Bekræft, at handlingerne Hent personligt registrerings-id, Hent medlemsdækningssammendrag og Find specifik medlemsdækning er aktive og tilknyttet underagenten Hjælp til medlemsdækning.
Føj underagenten Medlemsdækningsassistance til dit kontaktcenters agent.
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