Configurazione del sottoagente e delle azioni Assistenza per la copertura dei membri
Per supportare i processi di query sulla copertura dei membri, rivedere, configurare e aggiungere subagenti e azioni all'agente del call center pagatore.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: Enterprise Edition, Performance Edition e Unlimited Edition con licenze aggiuntive Agentforce for Health Cloud e Agentforce Employee Agent
Verificare che il subagente Assistenza per la copertura dei membri sia attivo.
Verificare che le azioni Recupera ID record persona, Ottieni riepilogo copertura membro e Trova copertura membro specifica siano attive e associate al sottoagente Assistenza copertura membro.
Aggiungere il subagente Assistenza per la copertura del membro all'agente del call center.
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