Konfigurere underagent for medlemsassistanse og handlinger
For å støtte spørringsprosesser for medlemsdekning ser du gjennom, konfigurerer og legger til underagenter og handlinger i kontaktsenteragenten for betalere.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance og Unlimited Edition med tilleggslisensene Agentforce for Health Cloud og Agentforce Employee Agent
Kontroller at underagenten Medlemsassistanse-dekning er aktiv.
Kontroller at handlingene Hent enkeltpersonpost-ID, Hent medlemsdekningsoppsummering og Finn spesifikk medlemsdekning er aktive og knyttet til underagenten Medlemsdekningsassistanse.
Legg til underagenten Medlemsdekningsassistanse i kontaktsenterets agent.
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