Konfigurer den tidligere underagent for godkendelsessupport og -handlinger
Hvis du vil understøtte tidligere autorisationsforespørgselsprocesser, skal du gennemse, konfigurere og føje underagenter og handlinger til din betalingscenterkontaktagent.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med tilføjelsesprogramlicenserne Agentforce for Health Cloud og Agentforce Employee Agent
Brugertilladelser påkrævet
Hvis du vil administrere underagenter og handlinger:
Bekræft, at underagenten Tidligere godkendelseshjælp er aktiv.
Bekræft, at handlingerne Find medlem, Hent tidligere godkendelse og Hent tidligere godkendelsessammendrag er aktive og tilknyttet underagenten Tidligere godkendelseshjælp.
Føj underagenten Tidligere godkendelseshjælp til dit kontaktcenters agent.
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