Configurar el subagente Asistencia de autorización previa y acciones
Para dar cobertura a procesos de consulta de autorización previa, revise, configure y agregue subagentes y acciones a su agente del centro de contacto de pagador.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance y Unlimited con las licencias complementarias Agentforce for Health Cloud y Agentforce Employee Agent
Verifique que el subagente Asistencia de autorización previa estÔ activo.
Verifique que las acciones Buscar miembro, Obtener autorización previa y Obtener resumen de autorización previa estÔn activas y asociadas con el subagente Asistencia de autorización previa.
Agregue el subagente Asistencia de autorización previa al agente de su centro de contacto.
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