Para dar cobertura a resúmenes de IA generativa del centro de contacto de pagadores, confirme que las definiciones de contexto utilizadas por los resúmenes de miembros, pacientes y proveedores están activas.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance y Unlimited con las licencias complementarias Agentforce for Health Cloud y Agentforce Employee Agent
Permisos de usuario necesarios
Para cargar, ver, modificar y eliminar definiciones de contexto:
Administrador de Servicio de contexto.
Desde Configuración, abra Definiciones de contexto.
Localice las definiciones de contexto MemberSummary, PatientSummary y ProviderDetailSummary.
Verifique que cada definición está activa y que los nodos, atributos y etiquetas de contexto son correctos para el modelo de datos de su organización.
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