Para admitir resúmenes de IA generativa para el centro de contacto de pagadores, revise las solicitudes de resumen.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance y Unlimited con las licencias complementarias Agentforce for Health Cloud y Agentforce Employee Agent
Permisos de usuario necesarios
Para crear y gestionar solicitudes en Generador de solicitudes:
Conjunto de permisos Gestor de plantillas de solicitud
Desde Configuración, busque y seleccione Generador de solicitudes.
Revise las plantillas de solicitud Resumen de miembro de IA generativa, Resumen de paciente de IA generativa, Resumen de proveedor de IA generativa y Resumen de proveedor de instalaciones de IA generativa.
Verifique que cada solicitud está activa.
Revise las instrucciones para cada solicitud y verifique que se alinean con la configuración de su organización.
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