Ensure that clients receive timely care by confirming the availability of requested beds
in care facilities for referrals.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
User Permissions Needed
To use the Crisis Support Center Management app:
Manage Crisis Support Center Management App
Confirm the availability of a requested bed in your org manually if a facility admin hasn’t
confirmed it on the Experience site.
From the App Launcher, find and select Clinical Service
Requests.
In the Clinical Service Requests list view page, click for the referral
request you want to confirm.
Click Confirm Bed Availability.
Confirm if the requested bed for the referral is available by selecting either
Yes or No.
Enter any comments you have.
Click Submit.
If you selected Yes to confirm bed availability, the referral request status changes to
Completed. If you selected No to confirm that the requested bed isn’t available for a client, the
referral request status changes to Revoked.
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