Identify and Resolve Duplicate Public Health Cases
Compare the details of potential duplicates of a case record using a table and mark
records as duplicates to close the case.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health Cloud
and Data 360
User Permissions Needed
To access Data Model Object:
Data Cloud User permission set
To access Health Cloud objects:
Health Cloud Foundation permission set
From the App Launcher, find and select Disease Surveillance.
Open a case record page and navigate to the Related tab.
Expand the Potential Duplicates section and compare the potential duplicate records
identified for the case.
To display all the fields, including the fields with similar values across the records,
click Show All Fields at the bottom of the comparison table.
To display only the fields with different values across the records, click Show
Only Differing Fields at the bottom of the comparison table.
Select Mark as Duplicate for the case records that you've identified
as a duplicate records.
Click Done.
The status of the case records you marked as duplicate are updated to
Closed.
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