You are here:
Health Cloud Limitations
Health Cloud has some specific behaviors and limitations that may be different from your users’ standard Salesforce experience.
Required Editions
Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud |
Security
Event monitoring doesn’t log which patients appear on the Today page, the Patient List pages, or the Candidate Patients page. Event monitoring does log that a user went to those pages, but doesn’t log the details on what is displayed on those pages. However, when you select a patient to view in the Health Cloud console, it logs the ID of that patient.
Behavior and Access
When you add a task to the care plan, it doesn’t appear on the Timeline until you refresh the Timeline. Refresh the Timeline by selecting the Timeline from the Patient Card tab switcher.
When you add a task to the care plan, it doesn’t appear on the Today page until you refresh the Today page. You can refresh the Today page by refreshing your browser.
You can’t sort a column in a list that is based on an encrypted field.
List view pages display up to 500 patients per page. Sorting and searching applies to the data within a single page in the patient list.
Long text fields (such as description fields) and the Address field aren’t supported as filter criteria when creating a patient list. To filter on an address, use subfields such as the Street field.
Localization
Health Cloud supports the following languages: Chinese (Traditional), Dutch, English (United Kingdom), Finnish, French, German, Japanese, Korean, Portuguese (Brazil), Spanish, and Spanish (Mexico) (es_MX).
Legal Disclaimer for Language Support and Regulatory Requirements
Although Health Cloud supports a language, it doesn’t indicate that Salesforce has done a legal compliance evaluation for all countries in which that language is spoken. You are responsible for determining whether there are any legal or regulatory requirements that apply to using Health Cloud for every country in which you intend to use it.
The column names in the Patient List aren’t localized and remain in the language used to create them. For example, if the labels for column names were created in an English org, they only display in English.
Users can edit the Patient List only when they have the same language and locale as the org in which the list was created. When someone edits a list created in a language different from their own, they receive an error.
The delivered All Patients list appears in English only.
The Category and Sub-Category fields in the Patient Card Menu can’t be localized using the Translation Workbench. To display the labels in another language, deactivate or delete the delivered field configuration record. Then, create a different field record in the language for that org.
The Friendly Name field used as a display label in the Timeline and Patient Card can’t be localized using the Translation Workbench. To display the labels in another language, create a different field record in the language for that org and set the language field to the new label’s language.
