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医疗保健组织必须遵守 HIPAA 等管理受保护健康信息的法规。不遵守可能会产生严重的法律后果。作为代表贵组织的呼叫中心客服人员,您必须首先验证任何来电者的身份,并确保他们可以获得他们想要的信息。

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医疗保健组织必须遵守 HIPAA 等管理受保护健康信息的法规。不遵守可能会产生严重的法律后果。作为代表贵组织的呼叫中心客服人员,您必须首先验证任何来电者的身份,并确保他们可以获得他们想要的信息。
适用于:Lightning Experience 适用于:带 Health Cloud 的 Enterprise 和 Unlimited Edition |
联系呼叫中心的人可以是患者、父母或监护人(如果患者是未成年人)、患者的授权代表或医疗提供商。无论呼叫者是谁,如果他们需要敏感信息,您必须先验证呼叫者的身份。如果查询涉及公共领域的信息(例如,医院的位置),则不需要验证。
身份验证功能使您能够在与呼叫者共享任何敏感信息之前验证他们的身份。

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