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醫療照護組織必須遵循例如 HIPAA 等管理受保護健康資訊的法規。不符合法規可能會導致嚴重的法律後果。身為代表組織的電話服務中心工作人員,您必須先驗證任何來電者身分,並確保他們能夠得到所需的資訊。

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醫療照護組織必須遵循例如 HIPAA 等管理受保護健康資訊的法規。不符合法規可能會導致嚴重的法律後果。身為代表組織的電話服務中心工作人員,您必須先驗證任何來電者身分,並確保他們能夠得到所需的資訊。
提供版本:Lightning Experience 提供版本:含 Health Cloud 的 Enterprise 和 Unlimited 版本 |
連絡電話服務中心的人可能是病患、家長或監護人 (如果病患為兒童)、病患的授權代表,或醫療照護提供者。無論來電者是誰,如果他們需要敏感資訊,您必須先驗證來電者身分。若查詢與公共領域相關中的資訊 (例如醫院的位置),則不需要驗證。
「身分驗證」功能讓您能夠先驗證來電者的身分,再將任何敏感資訊分享給他們。

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