Identity Verification in Industries

Help your employees verify the identity of a person, such as a customer, participant, or constituent. Then use audit records to log the details of each verification to detect fraud and ensure compliance. If you’re using OmniStudio, you can also use the Vlocity Interaction Launcher to set up identify verification.

• Identity Verification
  The Identity Verification feature gives you the ability to verify the identity of a customer before you share any sensitive information with them. Organizations across the world are required to comply with regulations that help to ascertain the customer’s identity and provide protection from losses and fraud. Failure to follow these regulations has legal consequences. Organizations must ensure that any person who seeks confidential information must first prove their identity and access.
• Audit Trail
  Use Audit Trail to monitor and analyze the primary and secondary identity verification audit records of customers to detect potential cases of compliance fraud and identity breach.
• Vlocity Interaction Launcher
  The Interaction Launcher is a component of a Vlocity Interaction Console app. Contact center agents use the Interaction Console to display a full view of the customer and perform authorized actions.