Set Up Agentforce for Financial Services: Insurance Service Assistance

Turn on Einstein and Agentforce, assign permissions, and then activate the agent.

Available in: Lightning Experience

Available in: Professional, Enterprise, and Unlimited Editions

Permissions Needed
To use Financial Services Cloud:	Financial Services Cloud Extension OR FSC Foundation OR FSC Sales OR FSC Service
To create an Agentforce Employee agent:	Manage AI Agents AND Manage Agentforce Employee Agents
To run prompt templates:	Execute Prompt Templates user permission

Permissions Needed

To use Financial Services Cloud:

Financial Services Cloud Extension

FSC Foundation

FSC Sales

FSC Service

To create an Agentforce Employee agent:

Manage AI Agents

AND

Manage Agentforce Employee Agents

To run prompt templates:

Execute Prompt Templates user permission

Before you begin, Set Up Einstein Generative AI, turn on Agentforce, and assign permissions.

From Setup, in the Quick Find box, enter Permission Sets and then select Permission Set.
Create a new permission set to provide permission for agent chat.
In the new permission set, click Agent Access and then click Edit.
Select Insurance Service Assistance and click Add to add the agent to the Enabled Agents list and save your changes.
Click Manage Assignments and assign the permission set to your users.

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