Loading
Salesforce now sends email only from verified domains. Read More
Insurance
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Open Coverages on a Claim

            You are here:

            1. Salesforce Help
            2. Docs
            3. Digital Insurance

            Open Coverages on a Claim

            Coverages are the financial building blocks of a claim. Claim coverages are opened systematically through product rules that run at the end of the FNOL flow . Claim coverages can also be opened by claim adjusters on existing claims. The Verify Policy Coverage API validates coverage applicability and loss date to ensure compliance and accurate financial management of the claim. After a claim coverage is opened, claims adjusters can actively track losses, payments, and expenses associated with that specific coverage. This enables them to manage the financial aspects of the claim efficiently and ensure accurate record keeping.

            Required Editions

            The process of opening a claim coverage includes selecting the policy coverage to use to cover the loss. The Coverage field on the Open Coverage interface shows the list of policy coverage records that exist for the insured item. For example, an Audi vehicle has Collision coverage on an auto policy. If the Audi is damaged in a car accident, the claims adjuster opens a claim coverage on the policy's Collision coverage.

            1. From the App Launcher, find and select Claims.
            2. Select a claim from the list view.
            3. Navigate to the Claim Financials tab.
            4. Click Open Coverage.
            5. Enter the coverage details:
              field description
              Claimant The claim participant associated with this claim coverage.
              Involved Item The claim item associated with the claim coverage.
              Insured Item The item that's insured for this claim coverage.
              Coverage A policy coverage that’s associated with the insured item.
              Loss Reserve The total loss reserve amount to be set for this claim coverage.
              Expense Reserve The total expense reserve amount to be set for this claim coverage.
            6. Save your changes.
             
            Loading
            Salesforce Help | Article