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            Bulk Enrollment Errors

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            Bulk Enrollment Errors

            The most common errors in asynchronous census enrollment occur because of incorrect or incomplete input in the census. But flow configuration and exceptions can also cause asynchronous rating errors. The batch job status can help you locate where in the enrollment process an error happened.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, and Unlimited Editions of Digital Insurance with Digital Insurance Product Admin Add On, Digital Insurance Group Benefits AddOn, Digital Insurance Group Enrollment AddOn,Digital Insurance Group Benefits Customer Community AddOn, and Digital Insurance Group Benefits Partner Community AddOn licenses

            Common Bulk Enrollment Errors

            The most common errors in asynchronous census enrollment occur because of incorrect or incomplete input in the census. But flow configuration and exceptions can also cause asynchronous rating errors. The batch job status can help you locate where in the enrollment process an error happened.

            Batch Job Status Where the Error Happened
            Completed with errors Enrollment flow
            Completed Enrollment flow completed
            Failed Failed to schedule the job due to non-availability of jobs

            Business-specific Enrollment Errors

            During enrollment, you may encounter errors that occur when certain business logic is not met.

            Feature Name Usage Error Message Batch Job Status
            Duplicate Policy Check If an active policy already exists for a member, avoid creating another policy for the same member within the same plan category. We couldn’t create policy records for these members because the members are already enrolled: {member names}. A policy already exists for the member {member name} in the category {category name} with the policy number {policy number}.
            Note
            Note This error appears only if the Is Duplicate Check field is set to True in the Process Member Enrollment action.
             
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