How Does Auto Claims Initiate Recovery Work

The claim recovery workflow is built using the ClaimRecovery OmniScript. You can find this OmniScript in OmniStudio OmniScripts under:

Here's a look at each component in the OmniScript:

Component Name	Component Type	What It Does	What It Calls
getClaimId	DataRaptor Extract Action	It extracts details of the claim payment.	ins_ClaimDataRecoveryExtract
SelectionBlock	Step	Displays the screen to select coverage items to initiate recovery.	None
getRecoveryData	DataRaptor Transform Action	Transforms the claim data into a more suitable format.	insTransformRecoveryData
RecoveryData	Step	Displays the screen to enter recovery details.	None
AccountProcessing	Integration Procedure	Gets payment details, creates a new account (if required), and transforms the data into a condensed format.	ins_AccountProcessing
StepConfirmation	Step	Displays the confirmation screen with the details of the recovery record initiated.	None

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