您在此处:
保险客服人员控制台增强功能
查看索赔请求,并显示需要使用保险代理控制台操作的索赔记录更改的警报。
- 在索赔记录需要操作时提醒客服人员
在保险代理控制台上显示索赔提醒,以通知您的客户服务代表需要采取行动的记录更改。从保险代理控制台上的提醒通知,客户服务代表可以直接转到相关保单和索赔记录。 - 显示保险客户的索赔详细信息
在保险代理控制台中,获取客户请求的所有索赔的综合视图。您可以查看索赔记录和相关对象,例如客户或家庭的索赔范围和付款详细信息。
您在此处:
查看索赔请求,并显示需要使用保险代理控制台操作的索赔记录更改的警报。

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