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根据过去与联系中心的接洽，以及这些接洽记录的情绪，了解客户的当前情绪。
情绪指标图以 1 到 5 的等级显示客户的情绪，其中 5 的分数表示客户对互动满意。分数 1 表示客户服务互动令人失望，而分数 3 表示中性评级。
客户服务代表可以单击查看分析打开情绪分析卡，并获取过去业务互动的详细信息。分析卡显示每个参与互动的详细信息，例如原因、出席者姓名、渠道、开始日期时间和情绪。参与互动旁边还有一个图标，表示沟通的渠道。默认图标是语音呼叫。
情绪指示器是保险客服人员控制台上预配置的 FlexCard 组件。如果保险代理控制台中缺少情绪指示卡，转到 Lightning 应用程序生成器，并将OrganicINSISESentimentIndicatorCard添加到页面布局。
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