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          Schedule Visits on the Go

          Schedule Visits on the Go

          Schedule a surgical case visit while you’re on the road from the My Visits page of the mobile app.

          Required Editions

          Available in: Lightning Experience

          Available in: Enterprise and Unlimited editions with Health Cloud or Life Sciences Cloud

          User Permissions Needed
          To create visits

          “Create” on Visits

          “Create” on Visitors

          “Create” on Visited Parties

          “Create” on Action Plans

          “Create” on Assessment Tasks

          “Read” on Accounts

          “Read” on Locations

          “Read” on Contacts

          “Read” on Products

          “Read” on Work Types

          “Read” and "View All Records" on Action Plan Templates

          "View All Records" on Product Fulfilment Locations

          Run Flows

          Manage Users

          To edit visits

          “Edit” on Visits

          “Edit” on Visitors

          “Edit” on Visited Parties

          “Edit” on Action Plans

          “Edit” on Assessment Tasks

          “Read” on Accounts

          “Read” on Contacts

          “Read” on Products

          “Read” on Work Types

          “Read” on Action Plan Templates

          Manage Users

          To add users as visitors Manage Users
          Note
          Note Before you create a visit, make sure that a matching record exists in the Product Fulfillment Location object. This record must have the same combination of responsible user, product, account, account location, and inventory location as your visit.
          1. On the mobile app, tap + on the My Visits page.
          2. Select a visit location from Locations.
          3. Select a start time and an end time.
          4. For Visit Type, select the work type that your admin set up for surgical case visits.
          5. Select a priority for the visit and click Next.
          6. Select a primary visitor from User.
            To add a secondary visitor, click Add Visitor and select the right person.
          7. Select an account.
          8. Select the primary visited party and click Next.
            To add more visited parties, click Add Person to Visit.
          9. Select a product, enter the quantity you need, and click Next.
            To add more products, click Add Product. Or if you don’t want any products, click the Delete icon.
          10. Select an action plan template and save your visit.

            An action plan template determines what tasks are required for the visit.

          Note
          Note If Visit Calendar is enabled in your org and you have access to it, you can view your visit on your Salesforce calendar.
           
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          Salesforce Help | Article