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            Manage Best Times for an Account Address

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            1. Salesforce Help
            2. Docs
            3. Administer Life Sciences Cloud

            Manage Best Times for an Account Address

            View and modify preferred contact times, unavailable times, and required appointment times for an account’s contact point address.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.
            User Permissions Needed
            To set up best time

            Life Sciences Core

            AND

            Life Sciences Field Sales Representative
            1. From the App Launcher, find and select Accounts.
            2. Go to the account record of the Healthcare Professional (HCP) that you want to manage the best times for.
            3. Click Related.
            4. From the Contact Point Addresses related list, select a contact point address.
            5. Click Best Times.
            6. Click Edit and then select a relevant tab.
              Unavailable Time Set or edit the duration for which the provider is unavailable.
              Provider’s Best Time Set or edit the provider’s preferred contact time.
              My Best Time Set or edit the sales rep’s preferred contact time.
              Appointment Required Set or edit the time for which the sales rep requires an appointment.
            7. To set or edit a time slot value, click the time slot on the calendar.
              To update multiple time slot values at a time, click and drag your cursor across the desired range.
            8. Save your changes.
             
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